POLICIES

- A non refundable deposit is required to secure your appointment.

- For your safety, please refrain from using any retinols, AHAs, BHAs, or PHAs seven days prior to your appointment, also avoid physical scrubs during this period. Your treatment will be rescheduled if you do not adhere to this ruling.

- To ensure punctuality, plan your journey accordingly. Appointments will be cancelled if you are more than 15 minutes late to avoid impacting subsequent appointments.

- A minimum of 24 hours notice is required for rescheduling. Rescheduling can only be done once with the same deposit; subsequent changes require a new appointment at the owner’s discretion.

- Cancellation less than 24 hours before will result in a £30 inconvenience fee and may impact future bookings. All booking deposits are non-refundable in the event of a cancellation. Failure to show up without notice will be considered a 'NO SHOW' and incur a £50 charge. Subsequent unsuccessful attempts to charge will result in being unable to book future treatments.

- When booking for someone else, provide the recipient's details and ensure they fill out the consent form. Treatments and loyalty rewards are non-transferable and for individual use only. Loyalty card discounts are redeemable only by the cardholder and do not expire.

- Mistreatment of staff will not be tolerated and will result in permanent penalisation, appointment cancellations, and no refunds, with potential prosecution.

*Faded Skin LTD reserves the right to adjust the time, ingredients, prices, and products of services up until full payment for your treatment.*